1.Cancellation Policy

1.1 Cancellation of OrdersYou may cancel your order with Kreomart under the following conditions:You must request the cancellation within 2 days of placing the order.Cancellations will not be accepted after the specified period, as our products may have already been prepared or shipped. 1.2 How to Request CancellationTo request a cancellation, please contact our customer support team at Email:support@kreomart.in Contact No:+91 8976723743 .Please include your order number and the reason for the cancellation request.1.3 Refunds for CancellationsIf your order is eligible for cancellation as per this policy and you have made a payment, we will refund the full amount paid to the original payment method used during the order placement.

2. Refunds Policy

Refund Eligibility

1.1. Product Refunds: Refunds for physical products are eligible in the following situations:Product defects or damage upon delivery.Orders canceled before shipment, subject to our cancellation policy.Orders returned within 10 days of purchase in their original condition, subject to restocking fees, if applicable.1.2. Service Refunds: Refunds for services are eligible under the following circumstances:Non-performance or failure to meet agreed-upon service terms.Services canceled before the commencement date, subject to our cancellation policy.Any other situation explicitly mentioned in the service agreement.

Refund Process

2.1 Requesting a Refund: To request a refund, customers must follow these steps:Contact our customer support team at support@kreomart.in or +91 8976723743to initiate the refund process.Provide your full name, order or service reference number, and a detailed explanation of the reason for the refund request.2.2 Refund Approval: Refund requests will be evaluated, and approval is subject to the eligibility criteria mentioned in section 1 of this policy.2.3 Refund Timeframe:Approved refunds will be processed within 2 days after confirmation of the refund request.

Contact Us

If you have questions or concerns about our refund policy, please contact us at support@kreomart.in or +91 8976723743.

Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on our website with the "Last Updated" date.